What happens after making an appointment?
Unless your case is a medical emergency, we have already had contact with your referring local veterinarian, so your pet’s data is already in our computer system. When you arrive at our hospital one of our vets or technicians will run through the forwarded information together with you and might ask some additional questions. To ensure most up-to-date information, preferably the person that primarily takes care of the pet should be present at the consultation, so the best possible diagnostic and therapeutic options can be discussed. After that we will give you an estimation of the costs as accurately as possible.
If it is not possible to plan all investigations in a short time, we might propose to hospitalize your pet for further investigations. We have separate hospital wards for dogs, cats and exotics. The nurses will do all that is in their power to ensure your pet a comfortable stay. We will provide a basket or bed as well as food and water. If your pet has a special diet or medication, please take it with you to the animal hospital. The hospital is open 24/7 and there is always somebody present in the hospital wards.
Our Vets always try to be as punctual as possible, but sometimes emergencies occur that cause delays. We always try to avoid delays as much as possible.
Will my pet have to be shaved?
Often it is necessary to shave the leg or neck of a pet in case of blood sampling. In the case of ultrasound examination or surgery, the area that will be examined or operated will have to be shaved. Your pet’s hair will generally regrow fast.
Can I inform how my pet is doing?
You will be phoned by the veterinarian on duty after the round in the morning has ended. In most cases these phonecalls will be made during the morning in between patient treatments. We will call you, please don’t call us yourself. Of course we will inform the owners of critical patients first.
In case of a deterioration of the situation of a patient during the day, we will inform you. Therefore it is very important that you leave a telephone number with us and keep the phone with you at all times, so we are able to contact you.
Can I visit my pet?
Of course it is possible to visit your pet and often your visit will even be beneficial for your pet. In some cases however, a visit can disturb the necessary rest of your pet (or other pets), in which case we will discourage you to do so. Your pet will be very happy to see you, but will also be stressed when you will leave again. Visiting is therefore only possible after confirmation of the veterinarian on duty. Visiting hours are between 16.30-17.30h. We ask you - with the rest of the pets in mind - not to visit the ward with more than 2 persons.